Return & Refund Policy

At TheJommMakSystem, we strive to ensure our customers are satisfied with every purchase. If you are not completely happy with your order, please review our return and refund guidelines below:

1. Eligibility for Returns

• Items can only be returned if they are defective, damaged, or wrongly delivered.
• The item must be in its original condition and packaging.
• Returns must be requested within 24–48 hours of delivery.

2. Non-Returnable Items

• Products damaged by the customer after delivery.
• Laptops that have been activated, tampered with, or altered in any way.
• Accessories without original packaging or seal.

3. How to Request a Return

• Contact our customer service team within 24–48 hours of delivery.
• Provide your order number, reason for return, and clear pictures of the item.
• Once approved, we will guide you on how to return the item.

4. Refunds

• Refunds are processed after we inspect and confirm the returned item meets our policy.
• Refunds will be made through the original payment method.
• Processing time: 5–7 business days after approval.

5. Exchange Option

• You can request an exchange for the same product or another product of equal value if available.

6. Shipping Costs

• Shipping costs for returns are the responsibility of the customer unless the error was ours (wrong or defective product).